1. Who we are
Voisia is operated by WHEELE ACTIVITY SOFTWARE INC (“Voisia,” “we,” “us,” or “our”). Questions and privacy requests can be sent to [email protected].
2. Information we collect
Account information
When you use Sign in with Apple, we receive an Apple account identifier and, if Apple makes them available, your name and email address. Apple may provide a private relay email address instead of your personal address. When you use Sign in with Google, we receive a Google account identifier and, if Google makes them available, your name and email address.
Your content
We process recordings and imported audio, file names and recording titles, transcripts, speaker labels you review or rename, summaries, action items, and other text you choose to provide. We do not use cross-recording biometric voiceprints in the current version of Voisia.
Purchases and entitlements
We receive purchase and subscription status, product identifiers, transaction identifiers, renewal or expiration information, and transcription balance information. Apple processes payment details for App Store purchases, Google processes payment details for Google Play purchases, and Stripe processes payment details for purchases made on the Voisia website; Voisia does not receive your full payment card number.
Device, diagnostics, and usage
We may collect a Voisia user ID, device and installation identifiers, operating system and app version, language, push token, IP address, request metadata, product interactions, crash information, and other diagnostics needed to operate, secure, and improve the service.
Attribution and advertising data
Where permitted, Voisia may use device identifiers and campaign information to measure how people discover the app and the performance of advertising. On iOS, access to the advertising identifier is requested through Apple’s App Tracking Transparency prompt. If you decline, Voisia does not receive the IDFA through that permission.
When you buy a subscription on the voisia.xyz website and your consent choices allow marketing, we also send Meta a purchase confirmation from our servers. It contains your email address in hashed (SHA-256) form, your IP address and browser user agent, Meta’s own browser and click identifiers for your visit, and the amount and currency you paid. Meta uses it to measure whether our advertising works and to match it with the browser tag’s event for the same purchase; it never contains recordings, transcripts, or summaries. We delete the browser, click, and network identifiers from our records right after sending. If you start a free trial instead, the confirmation says a trial began and carries no amount, and the only advertising signal we keep afterwards is your hashed email address, held until the trial converts into a paid subscription so that we can send that one purchase confirmation; it is deleted once that happens or once the trial ends without a purchase. Separately from advertising, the email address you enter at checkout is stored with your purchase so that it can be matched to your account when you sign in: if the purchase is never claimed we delete it after the claim link expires, and once claimed it is removed when you delete your account. Without marketing consent, nothing is shared this way.
3. How we use information
- authenticate you and maintain your account and devices;
- upload, transcribe, organize, summarize, store, play back, search, and export your recordings and results;
- verify subscriptions, purchases, and transcription balances;
- send service notifications about transcription status;
- provide support and respond to requests;
- detect abuse, protect accounts, and maintain service reliability;
- measure product use, diagnose crashes, and improve Voisia;
- measure advertising performance where permitted by your settings and applicable law;
- comply with legal obligations and enforce our Terms.
4. Service providers and disclosures
We disclose information only as needed to operate Voisia, complete a transaction, comply with law, or protect rights and safety. Providers may include:
- Apple for Sign in with Apple, App Store purchases, notifications, and platform services;
- Google for Sign in with Google, Google Play purchases, notifications, and platform services;
- Stripe for payment processing of purchases made on the Voisia website;
- Adapty for subscription entitlement and paywall management;
- DigitalOcean and private object storage providers for application hosting, databases, and encrypted transport to private audio storage;
- ElevenLabs for speech-to-text transcription and speaker diarization after entitlement and balance checks;
- server-side AI providers, which may include OpenRouter or an underlying model provider, to create summaries and action items from transcript text;
- Singular for attribution and advertising measurement;
- Google Firebase or Meta for configured analytics, crash reporting, and advertising measurement. These providers remain inactive when they are not configured;
- on the voisia.xyz website, Meta and Google advertising tags for marketing measurement and the Singular web SDK for advertising attribution. They load only under the consent rules described in the Cookie Policy, and only when configured. For consented subscription purchases, Voisia also sends Meta a server-side purchase confirmation with hashed identifiers, as described in section 2. They never receive recordings, transcripts, or summaries.
We may also disclose information in a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections, or when required by law.
5. Tracking and privacy choices
You can deny or later change iOS tracking permission in Settings → Privacy & Security → Tracking. You can manage notifications in iOS or Android system settings, cancel subscriptions in your Apple ID subscription settings for App Store purchases, in your Google Play subscription settings for Google Play purchases, or in the Stripe billing portal for purchases made on the Voisia website, delete recordings or retained audio in Voisia, and request account deletion in Voisia Settings.
On the voisia.xyz website, marketing measurement runs only under the consent rules in the Cookie Policy: where consent is required, nothing marketing-related loads before you accept, and you can change your choice at any time through the “Cookie settings” footer link. We honor the Global Privacy Control browser signal as an opt-out of sale or sharing where it applies, and US visitors can use the “Do Not Sell or Share My Personal Information” footer link.
6. Retention and deletion
Local recordings remain on your device until you remove them or the app removes them as part of a user-requested workflow. Server-side audio may be retained to process and play back a recording until you delete the recording or choose to remove retained audio. Transcripts, summaries, and account records are kept while needed to provide the service.
When you confirm account deletion in Settings, Voisia deletes the account immediately: active sessions and sign-in identities are removed at once, and remaining audio and content are purged shortly afterwards, normally well within 30 days. Limited billing, transaction, fraud-prevention, security, and legal audit records may be retained for longer where required or permitted by law.
For complete in-app steps and an email alternative, see Delete your Voisia account and data.
7. Security
We use encrypted network connections, private object storage, access controls, secret management, and operational safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. International processing
Voisia and its providers may process information in countries other than yours. Where required, we use appropriate safeguards for international transfers.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing, and to receive a portable copy of certain information. You may also withdraw consent where processing relies on consent. Contact us to make a request. We may need to verify your identity.
10. Children
Voisia is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us.
11. Changes
We may update this policy as Voisia changes. We will post the revised policy here and update the effective date. We will provide additional notice when required by law.
12. Contact
WHEELE ACTIVITY SOFTWARE INC · [email protected]