支援 — Voisia

本文件具有法律效力的版本目前以英文提供。

Email Voisia Support at [email protected]. Include your app version, iOS version, and a short description. Do not email recordings, transcripts, passwords, or Apple purchase credentials unless support specifically requests a safe diagnostic.

1. Why is transcription unavailable?

Provider-backed transcription requires an active subscription or remaining top-up balance. Check Settings for your current balance and plan status.

2. Why does a transcript look inaccurate?

Accuracy and speaker separation vary with audio quality, background noise, accents, specialized terms, and overlapping voices. Review important text and rename speaker labels where needed.

3. How do I restore purchases?

Open Voisia Settings and use Restore Purchases. Make sure the device is signed in to the Apple ID that made the purchase.

4. How do I cancel a subscription?

Manage the subscription in iOS Settings → your Apple ID → Subscriptions. Deleting the app does not cancel an Apple subscription.

5. How do I delete a recording or audio?

Use the delete controls in Voisia. You can remove a full recording, or remove retained audio while keeping supported transcript information where the app offers that choice.

6. How do I delete my account?

Open Voisia Settings and choose Delete Account. Apple reauthentication is required. New work is blocked immediately and full deletion is normally completed within 30 days, except limited records retained where legally required or permitted.

7. Privacy and legal

Read the Privacy Policy, review Privacy Choices, see the Terms of Service, or review the Cookie Policy.